Please click on the topics below to see our terms and conditions.
When pre-booking a mission, payment must be provided at the time of booking by redeeming a gift certificate, gift card, prepaid ticket or other voucher (collectively referred to as a voucher) or by providing payment by Visa, Master Card or American Express credit card online or by phone. If you would like to pre-book and pay by debit card, cash, Visa Debit or Visa Gift Card, you can do so at the admissions desk of the museum. Optionally you can come to the museum without booking in advance and fly missions based on simulator availability, which is not guaranteed and pay on arrival. We do not accept personal cheques.
Air Combat Zone Issued Gift Certificate Refunds and Expiration:
A refund for Air Combat Zone issued gift certificates can be requested up to 30 days after purchase. All Air Combat Zone gift certificates are issued with an expiration date. Each certificate or voucher has its expiration date indicated on it. Expired certificates can be used up to 1 month beyond the expiration date without restriction. Beyond 1 month after the expiry date there are still options for using an expired certificate. Bookings can be made the day before you fly with expired vouchers by checking for availability and booking the mission with the Online Mission Booking System available below. Expired gift certificates can also be used as a 50% discount coupon to book missions farther than one day in advance and require a credit card to hold your booking.
Mission Cancellation and Re-Booking:
Your mission booking is the equivalent of a ticket for an event. Missions can be canceled and re-booked up to 3 days prior to the mission with no restrictions using the online mission booking system or by contacting flight operations by phone, voice mail or email. Within 3 days before a mission, cancellations are not accepted. In the case that you are unable to attend the mission you may arrange for someone else to fly the mission as booked. We appreciate your understanding in this matter.
Missions start on time. If you are delayed in arriving for your mission, please contact us A.S.A.P. If scheduling permits, we will attempt to accommodate your situation. It is the sole discretion of Air Combat Zone to determine if you have arrived too late to reasonably complete your mission in which case the No Show terms will apply.
No Show for Mission:
No show? No refund. No Re-booking.
Enlisting Requirements and Release of Liability:
No previous flying experience is necessary to fly with us. Due to dimensional accuracy of the simulator, please note pilots should be taller than 4' 10" and very large individuals will find the cockpit size restrictive. While Air Combat Zone offers a mature environment (16yrs+), pilots from 10 to 15 years old are welcome when accompanied by an adult while at Air Combat Zone. All pilots (and their guardians if 16 or younger) are required to complete and sign our standard "Release of Liability" form prior to flying with us. The content of the release is shown here:
RELEASE OF LIABILITY
1. Is aware of the possibility of the risks of injury, including, but not limited to developing nausea and tripping;
2. Agrees to participate in activities according to the rules which have been posted or explained and to follow directions given by Air Combat Zone staff;
3. Certifies that he/she is over 16 years old or if younger, is accompanied by an adult, who also agrees to and has signed this waiver;
4. Authorizes use of photos, videos, name, comments, mission results, etc. for promotional purposes;
THIS DOCUMENT IS INTENDED TO BE A LEGALLY BINDING CONTRACT, RELIEVING AIR COMBAT ZONE INC., ITS EMPLOYEES AND ITS EQUIPMENT SUPPLIERS FROM LIABILITY FOR INJURY TO YOU. IF YOU HAVE ANY DOUBTS CONCERNING ANY ASPECT OF ITS CONTENTS, CONSULT AN ATTORNEY BEFORE SIGNING IT.
Conduct Unbecoming A Pilot Officer:
If instructed to do so an Air Combat Zone "pilot" must exit their simulator and their mission will be ceased if the they are deemed, at the sole discretion of Air Combat Zone staff, to be engaging in actions that may result in injury to themselves or others, damage to simulator(s) or other Air Combat Zone property or otherwise disrupt the enjoyment of other Air Combat Zone patrons. In these cases no refunds will be provided.
The success of your mission (keeping in mind your mission goal is to have FUN!) is largely in your mission commanders hands. All of our mission commanders work hard to give you as fun and realistic a fighter pilot experience as you can have and you should feel free to provide any gratuity you feel appropriate based on your mission experience.
The Canadian Warplane Heritage Museum's Air Combat Zone Jet Fighter Entertainment Centre simulators are located inside the museum. Visit our "About Us" page for intel about our location, contact intel, hours and other FAQ's.
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